Privacy Policy

This Privacy Policy describes how asksa.net (“we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal information when you visit our website, make a purchase, or interact with our services. Your privacy is important to us, and we are committed to transparency.

1. Information We Collect

  • Information You Provide: Name, email address, shipping/billing address, phone number, and payment details when you create an account, place an order, contact customer service, or subscribe to marketing.
  • Automatically Collected Information: IP address, browser type, device information, operating system, pages viewed, and referral URLs collected via cookies and similar technologies.
  • Information from Third Parties: Limited information from trusted partners, such as shipping updates from carriers or payment confirmation from processors.

2. How We Use Your Information

  • Fulfill orders: process payments, arrange shipping, and issue confirmations or invoices.
  • Communicate with you: respond to inquiries and provide customer support.
  • Improve our services: optimize our website, products, and user experience.
  • Marketing communications: only with your explicit consent.
  • Fraud prevention & security: protect our business and customers.

3. Cookies & Tracking Technologies

We use necessary, preference, analytics, and marketing cookies. A cookie banner allows you to manage your preferences. You can also control cookies through your browser settings.

4. Sharing Your Personal Information

We do not sell your personal information. We only share it with trusted third parties as necessary to provide our services:

  • Payment Processors: such as PayPal and Stripe.
  • Shipping & Logistics Partners: such as DHL, China Post, and local postal services.
  • Cloud Hosting & IT Providers: for data storage and website maintenance.
  • Email & Marketing Services: based on your consent.
  • Analytics Providers: such as Google Analytics.

We may also disclose information if required by law or to protect our legal rights.

5. Data Security

We use SSL encryption, secure servers with restricted access, and staff training to protect your personal data. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Restrict or object to certain processing.
  • Request data portability.
  • Withdraw consent at any time.

To exercise these rights, please contact us using the information in Section 10.

7. For Users in the European Economic Area (EEA) & United Kingdom

  • Legal Basis: We process personal data based on contract performance, legitimate interests, consent, and legal obligations.
  • International Transfers: Your data may be transferred to China. We rely on safeguards such as Standard Contractual Clauses (SCCs).
  • Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.

8. Data Retention

We retain personal data only as long as necessary to provide services and comply with legal obligations. Order transaction records are typically kept for 3 years.

9. Changes to This Policy

We may update this policy periodically. The “Last Updated” date will reflect changes. Important updates will be notified by email or website notice.

Need More Help?

For further assistance, please contact us. We respond within one business day.

Company Address: Unit 213, No. 33, Shangliao Commercial Street, Shangliao Community, Xinqiao Street, Bao'an District, Shenzhen, Guangdong, 518103, China.

Email: sales@asksa.net

Phone: +86 193 2879 9208

Office Hours: 9:00 a.m. – 6:00 p.m. (GMT+8), Monday to Friday (excluding holidays and weekends). If you do not receive a response, please check your spam folder.