Warranty & Return and Refund Policy

We want you to be completely satisfied with every purchase from ASKSA. Please read this policy carefully to understand your options.

A. Return & Refund Policy

We offer a 30-day satisfaction guarantee on all apparel items. Returns are accepted for change of mind, size issues, or any other reason within 30 days of receipt.

  1. Return Window & Condition
    • You have 30 days from the date of delivery to initiate a return.
    • To qualify for a full refund, items must be in like-new condition: unworn, unwashed, unaltered, with all original tags attached and original packaging intact.
  2. How to Initiate a Return
    • Step 1: Contact Us – Email sales@asksa.net within 30 days of receipt with your order number and reason for return.
    • Step 2: Receive Your RMA – We will provide a Return Merchandise Authorization (RMA) number and the correct return address within 1 business day. The 30-day return requirement is met once you contact us within this period.
    • Step 3: Ship the Item – Securely package the item, include the RMA number inside, and ship it to the provided address. Returns without an RMA may be delayed or rejected.
  3. Return Shipping Costs
    • We cover return shipping if: the item is defective, damaged, incorrect, or has a confirmed manufacturing defect.
    • You are responsible for return shipping if: the return is due to change of mind, size/fit issues, or style preference. Return shipping fees may be deducted from the refund unless otherwise agreed.
  4. Refund Processing
    • We will notify you of the approval status within 2 business days after inspection.
    • Approved refunds are issued to the original payment method.
    • Refunds are processed within 5–7 business days after approval. Your bank or card issuer may take additional time to post the funds.
  5. Exchanges & Order Cancellations
    • Exchanges: We process exchanges through a return-and-repurchase method. Once your return is refunded, you may place a new order for the desired item.
    • Order Cancellations: Orders may be canceled within 24 hours if they are still “Unfulfilled” or “Processing.” Once shipped, orders cannot be canceled and must follow the return procedure.

B. Warranty Policy

  1. Commercial Warranty
    All ASKSA apparel is covered against manufacturing defects (such as seam splits, faulty zippers, or unraveling hems) for 30 days from the date of delivery. If a defect is suspected, please contact us for priority resolution, which may include replacement or refund.
  2. Statutory Warranty Rights
    • In addition to our commercial warranty, your purchase is protected under the consumer laws of your country.
    • For customers in the European Economic Area (EEA) and the United Kingdom, statutory warranty rights of at least 2 years apply for faulty or misdescribed goods.
    • Covered: Defects in material or workmanship present at delivery under normal use.
    • Not Covered: Damage caused by accidents, misuse, improper care, normal wear and tear, or unauthorized repairs.
  3. How to Make a Warranty Claim
    Please contact us at sales@asksa.net with your order number, a description of the issue, and photo or video evidence. We will review your claim and provide a solution in accordance with our warranty policy and applicable consumer protection laws.

Need More Help?

For questions about returns, refunds, or warranty claims, please contact us:

  • Email: sales@asksa.net
  • Phone: +86 193 2879 9208
  • Business Address: Unit 213, No. 33, Shangliao Commercial Street, Shangliao Community, Xinqiao Street, Bao’an District, Shenzhen, Guangdong, 518103, China

Service Hours: 9:00 a.m. – 6:00 p.m. (GMT+8), Monday to Friday (excluding public holidays). We respond to most emails within one business day.